How to troubleshoot in Intune?

Microsoft Intune is a powerful cloud-based mobile device management (MDM) and enterprise mobility management (EMM) solution that allows IT admins to manage and secure their organization’s devices and apps from a central console. While Intune offers a rich set of features and functionalities, like any other software, it can sometimes experience issues or glitches. That’s where the Intune Troubleshooting Experience comes in.

What is Intune Troubleshooting Experience?

The Intune Troubleshooting Experience is a built-in diagnostic tool that helps IT admins to identify and resolve issues with Intune-managed devices and apps. It is available in the Intune portal and provides a comprehensive set of troubleshooting capabilities that can help admins to quickly diagnose and resolve issues without having to contact support.

What Can an Admin Do With Intune Troubleshooting Experience?

The Intune Troubleshooting Experience offers a variety of tools and options to help admins diagnose and resolve issues with Intune-managed devices and apps. Some of the key capabilities of this tool include:

• View Device Status: The Intune Troubleshooting Experience allows admins to view the status of all devices enrolled in Intune, including device compliance status, last check-in time, and any pending actions or issues.
• Run Troubleshooting Scripts: Admins can run pre-configured scripts that can diagnose and resolve common issues with Intune-managed devices and apps. These scripts can help identify issues with device connectivity, app installation, policy enforcement, and more.
• View Device Logs: The Intune Troubleshooting Experience provides access to device logs, which can help admins to identify and troubleshoot issues related to device configuration, app installation, and policy enforcement.
• Create Support Requests: If the Intune Troubleshooting Experience is unable to resolve an issue, admins can create a support request directly from the portal, which includes detailed device and issue information to help expedite the resolution process.

Why is Intune Troubleshooting Experience Great for Troubleshooting Issues?

The Intune Troubleshooting Experience is a powerful tool that can help IT admins to quickly diagnose and resolve issues with Intune-managed devices and apps. Some of the key benefits of this tool include:

• Quick Issue Resolution: With the ability to view device status, run troubleshooting scripts, and access device logs, admins can quickly diagnose and resolve issues without having to contact support.
• Increased Productivity: By reducing the time spent troubleshooting issues, admins can focus on other critical IT tasks, which can help increase productivity and reduce downtime.
• Improved User Experience: By resolving issues quickly, admins can provide a better user experience for their employees, which can help increase employee satisfaction and reduce frustration.

Conclusion

The Intune Troubleshooting Experience is a powerful tool that can help IT admins to quickly diagnose and resolve issues with Intune-managed devices and apps. With its comprehensive set of troubleshooting capabilities, admins can easily view device status, run troubleshooting scripts, access device logs, and create support requests, all from a single console. By leveraging this tool, admins can increase productivity, reduce downtime, and provide a better user experience for their employees.

Try it out in your Tenant in the Intune Admin Center under the Troubleshooting + support blade: https://endpoint.microsoft.com/#view/Microsoft_Intune_DeviceSettings/SupportMenu/~/troubleshooting